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Quick answers about choosing the right product, paying, delivery and collection, and returns and refunds. Still need help? Email support@officetools.co.za, call +27 76 733 1181 or WhatsApp +27 76 733 1181.
Use your printer's complete model number together with the cartridge or drum code shown on the item or its box. If you are unsure, send us a photograph of both and we will help before you order. A similar-looking cartridge may be made for a different printer.
Toner is used in laser printers and ink in inkjet printers. A drum transfers the image in a laser printer: some printers use a separate drum, while others combine it with the toner cartridge. Check your model before ordering.
Not necessarily. Check the product description for the included consumables. Starter cartridges can have a lower yield than separately purchased replacements. Contact us if the contents are unclear.
Page yield is a test-based estimate. Your results depend on coverage, print settings and usage. Photographs and dense pages usually use more ink or toner than light text.
No. We do not hold stock at our office, and it is not a shop or showroom. Please wait for our ready-to-collect confirmation before travelling.
Yes. Send the product codes, quantities and delivery location and we will check availability and prepare a quotation. A quote does not reserve stock unless we confirm this in writing.
No. Our Cape Town office is for administration, sales agreements, payments, confirmed collections and return drop-offs. We do not hold stock there and it is not a shop or showroom. Please browse online or contact us for help.
Online payments are processed securely through PayFast. Depending on what is available for your order, it supports cards (Visa and Mastercard), Instant EFT, Apple Pay, Google Pay, Samsung Pay and Zapper. We also accept EFT bank transfers and card payments at our office. We are cashless and do not accept cash on delivery.
Where your bank offers it, an instant or immediate transfer can help funds reflect sooner (your bank may charge a fee). Payment verification and an availability check are still needed before goods are released.
Payment must be received and verified before dispatch or collection. Use your order or quotation number as the payment reference so we can match it. Proof of payment alone is not confirmation that funds have cleared.
Standard delivery is R89 for orders below R1,500 and free for orders of R1,500 or more, to serviceable South African addresses accepted at checkout. Collection in Cape Town is free. Any exceptional option will show its cost before purchase.
We usually prepare a confirmed, available order within 1 to 2 business days of verified payment. Total delivery estimates shown at checkout are about 2 to 4 business days to Cape Town and the Western Cape and 3 to 5 business days to the rest of South Africa. Orders placed and paid before 13:00 on a business day begin processing the same day. These are estimates; contact us before ordering if a date is essential.
Yes. Let us know beforehand and wait for the ready-to-collect confirmation. We will explain what authorisation the person needs to bring.
Contact us promptly with your order number. The options depend on whether processing or dispatch has begun and on your applicable cancellation rights. Cancellation before dispatch is free of charge.
No. We are cashless. You can pay by card at our office, online through PayFast, or by EFT. Payment must be confirmed before the order is released.
Contact us with your order and transaction reference before paying again. We will check the status, and your bank or payment provider may also need to investigate.
Contact support@officetools.co.za with your order reference. For damage or missing items, keep the packaging and send photographs where available. We will check the issue and explain the next step.
Request your return and hand the goods to a courier or our office within 14 calendar days of delivery or collection for an eligible change-of-mind return. Items must be unused, complete and in resalable condition, with packaging undamaged and seals intact. Rights relating to defective or incorrect products remain protected. See our Returns Policy.
Opened, installed or used consumables do not qualify for our voluntary 14-day change-of-mind offer. This does not remove a right relating to a defect, an incorrect item or another qualifying return. Contact us with the reason and we will explain the correct process.
Check the product code against your printer model and follow the supplied installation instructions. Record any error message and contact us. Please do not force the cartridge into place or modify it while the issue is being checked.
Send your order reference, printer model, cartridge code, a description of the problem and a print sample or photograph where possible. Poor output can have several causes, so a sample helps identify the next step.
No. Manufacturer warranties differ by product. Ask about coverage for the item you are considering. Any manufacturer warranty operates alongside your applicable rights, not instead of them. See our Warranty page.
An immediate replacement is not guaranteed. A reasonable assessment may be needed, and replacement availability can vary. This does not change your entitlement to a remedy where the law provides one.
For a straightforward eligible return, we target inspection and refund initiation within 7 business days of receipt. Banks or payment providers may then take about 3 to 10 further business days for the funds to reflect. See the Refunds Policy for detail.
Refunds generally follow the payment route used: PayFast for online payments, a verified account for EFT, and the card route for office card payments. We will confirm the applicable process. Cash refunds are not available.
These services are included only when expressly stated in your purchase agreement. Contact us to confirm what assistance is available for your item.
Start with the marketplace's order or return process and keep its order reference. That platform's terms and applicable consumer law govern that purchase.
Contact support@officetools.co.za first. You can use a tracked courier or hand in at our Cape Town office during office hours. You arrange and pay the courier for change-of-mind returns; an office hand-in has no return shipping fee. For an incorrect, damaged or qualifying defective item for which we are responsible, we arrange the return at our cost. There is no restocking fee.
Yes. Contact us with your order reference or other proof of purchase. An account is not required to raise a return, refund or after-sales enquiry.
