Privacy Policy

This policy explains how personal information is handled when you browse our store, place an order or contact us. MY OFFICE TOOLS (Pty) Ltd (Reg. 2021/390418/07), trading as My Office Tools, is responsible for the information it processes. Our online store runs on our own platform. Online payments are processed through PayFast.

Information we collect

When you enquire or purchase, we collect the information needed to assist you and manage the transaction. This may include your name, email, telephone number, billing details, business details (if you provide them), order history and correspondence. Returns and refunds may require product photographs, transaction references or verified bank details. Website tools may collect your IP address, browser details, pages viewed and cookie information.

Why we use information

We use relevant information to respond to enquiries, process payments and orders, prepare orders for collection, issue purchase records, handle returns and refunds, prevent fraud and meet record-keeping obligations. Some information is needed to perform your order; without it we may not be able to complete the purchase. Marketing messages are sent only where permitted, and you can opt out at any time; essential order updates may still be sent.

Payments and service providers

PayFast handles the payment information entered into its checkout. We receive only the transaction information needed to match and administer your payment. Please do not email or message us your full card number, PIN, banking password or one-time code. We share relevant information with payment services and providers that support our platform and operations, only as needed for their work, and where legally required. We do not sell or rent your personal information.

Cookies and overseas processing

Cookies support the cart and may enable analytics or marketing. You can manage them through your browser; restricting them may affect some site functions. See our Cookie Policy for detail. Where a service provider processes information outside South Africa, the transfer must meet applicable data-protection requirements.

Retention, security and your choices

We keep records for order, support, accounting and legal purposes, then delete or de-identify them when no longer needed. We apply reasonable safeguards, although no system can be promised to be completely secure. Subject to applicable requirements, you may request access, correction or deletion, object to processing, or withdraw consent where it is the basis for processing. Identity verification may be needed, and some records must be kept by law. You may also complain to the Information Regulator.

Contact and updates

Send privacy requests to support@officetools.co.za. If a security incident affects your information, we will investigate and make any notifications required by law. This policy may be updated when practices or requirements change; the current version appears on this page with its update date.

Contact

• Email: support@officetools.co.za
• Phone / WhatsApp: +27 76 733 1181
• Branch: 202 London House, 21 Loveday Street, Marshalltown, Johannesburg, 2107
• Hours: Monday to Friday, 09:00 to 16:00 (excluding public holidays)