Refunds

My Office Tools is a trading name of MY OFFICE TOOLS (Pty) Ltd (Reg. 2021/390418/07), VAT registration 4680304971.

This page explains how refunds are calculated and paid. For the return window, eligibility and process, see our Returns Policy.

When a refund is due

A refund may follow an eligible return, a cancellation, an unavailable item or a qualifying product defect. Where an assessment is reasonably needed, we will check the relevant information and explain the outcome. An assessment does not remove a remedy you are legally entitled to receive.

Refund amounts

Refunds reflect the amount actually paid for the affected items, including any discount applied, and are inclusive of VAT. No restocking, administration or payment-processing fee is deducted from an eligible refund. For a cancellation before release, or an order we cannot supply, we refund the amount paid for the cancelled goods. For an error or qualifying defect for which we are responsible, we refund in full as the circumstances or your rights require.

How refunds are returned

PayFast online payments: refunds are generally processed back through PayFast using the applicable payment route. EFT payments: refunds are paid to verified bank details associated with the payer; please send only what we request, and never your banking login or PIN. Card payments at our branch: refunds are generally returned through the card route, subject to the provider's process. We are cashless and do not issue cash refunds.

Processing and timing

For a straightforward eligible return, our target is to inspect the goods and start the refund within 7 business days of receiving the return. Business days are Monday to Friday, excluding South African public holidays. Payment providers and banks may then take about 3 to 10 further business days for the funds to reflect. These are estimates and depend on the payment method.

Partial returns, exchanges and missing refunds

For a partial return, the refund is based on the amount paid for the affected goods after any discount has been allocated. An exchange is subject to eligibility and stock, and we confirm any price difference before you agree. You do not have to accept store credit or an exchange in place of a refund you are entitled to. If a confirmed refund has not appeared, email support@officetools.co.za with the order and refund references and we will check its status.

Contact

• Email: support@officetools.co.za
• Phone / WhatsApp: +27 76 733 1181
• Branch: 202 London House, 21 Loveday Street, Marshalltown, Johannesburg, 2107
• Hours: Monday to Friday, 09:00 to 16:00 (excluding public holidays)